Shipping Policy

Order Processing

Order processing normally takes 1–3 business days after payment is confirmed. This covers preparing and packing your order before dispatch.

Processing time is separate from the transit times listed below. Business days exclude weekends and public holidays.

Estimated Delivery Times

The following estimates apply to delivery after dispatch and do not include the 1–3 business day order processing period.

Actual delivery times may vary depending on the destination, customs clearance and carrier conditions.

Shipping Charges and Other Destinations

Shipping charges depend on the destination and delivery service. Review the available shipping options and final shipping charge at checkout before paying.

For destinations not listed above, or if no shipping option is available for your address, contact customer service to check delivery availability, charges and estimated delivery times before ordering. Delivery is subject to product and local import restrictions.

Dispatch and tracking

After dispatch, shipping details and available tracking information will be provided using the contact details associated with the order. Transit estimates may be affected by customs, public holidays, weather or carrier disruption. Contact customer service if an agreed dispatch date is missed or tracking is not progressing.

Incorrect addresses and restrictions

Check your full address and contact details before ordering. Request corrections immediately; changes may no longer be possible after dispatch. Do not order a product that is prohibited at its destination. Any additional delivery cost arising from an address correction or a requested redelivery must be explained before it is charged.

Customs and import charges

Cross-border shipments may be subject to customs procedures and import charges. Where these are not included in the confirmed order total, the customer is responsible for applicable import charges, unless the order confirmation or mandatory law provides otherwise. Contact us before ordering if you need clarification.

Missing, damaged or incorrect deliveries

Contact customer service promptly with your order number and a description of the issue. Retain packaging and, where appropriate, provide photographs of the package or damage. We will investigate with the relevant fulfilment or delivery provider. The Refund & Return Policy explains remedies for faulty, damaged or incorrect goods.

Orders that cannot be supplied

If we cannot fulfil an order, we will notify you and refund any payment taken for the unfulfilled order. For an order you wish to cancel before dispatch, follow the Cancellation Policy . Nothing in this policy limits mandatory consumer rights.